Supporting customers & associates through COVID-19
24 Mar

Supporting customers & associates through COVID-19

Adam Latham

Australia, like the rest of the world, is being heavily affected by the rapidly escalating outbreak of the Coronavirus and we feel that it is important to communicate the steps that Latham Australia are taking during this uncertain time.

Safety is our number one priority for employees, customers & suppliers. We are committed to taking the necessary precautions to safeguard our day-to-day activities. 

First and foremost we want to assure you that our services and production are not affected as of the sending of this message. We will continue to operate at the normal levels of production and customer service, while also taking the appropriate, precautionary, internal measures to protect our employees, reps and customers.

Being a manufacturer, we are unable to instigate remote work arrangements for many of our employees. Machinery requires operators and metal fabrication can’t happen in our living rooms. However, there are many things we can do to protect ourselves and others and it is these measures we have now introduced into our work environment. Simple but effective measures such as washing hands properly or using sanitiser prior to, and after, the use of any communal items; keeping our distance from our team members; not sharing phones, pens, keyboards, communicating via email and not person-to-person.

Lathams is an “Australian Made and Owned” company and we take pride in the fact that we manufacture entirely within our headquarters in Sydney Australia. Further our components and raw materials are almost exclusively locally sourced which helps to shield us from any international restrictions on flow of goods.

We hold extensive levels of stock and raw materials and feel that we are in a unique position to continue supplying our local and international markets throughout the emerging and ongoing crisis.

But we can only do this through careful planning and ensuring the health and safety of our staff and distribution channels. We are limiting travel and personal interaction, be it on a one-on-one level or in groups.  

We encourage you to engage with Lathams through the following methods so that we may continue to help you without the concerns and risks associated with personal interaction:

  • Technical, engineering and architectural information through our extensive website 
  • Meetings (inside and outside the office) through web conferences
  • Technical Support through phone calls to our office on 1300 LATHAM (1300 528 426) or for our international friends, +612 9879 7888

Latham Australia is a 3rd generation family owned and run company & top of mind for us in these difficult times is family along with our core value of being good to people and doing the right thing. You are receiving this message as part of the Lathams family, and we want to assure you that we'll do our level best to help in any way we can over the coming weeks & months. We value you and your business, and we'll keep you updated as we go.

Should you have any questions or concerns, please don't hesitate to reach out by return email or to the Latham technical customer service line on 1300 LATHAM (1300 528426).

Adam Latham

Adam Latham is the Sales Manager extraordinaire at Latham Australia. His technical knowledge, specifically with regards to Control Joints and Safety Flooring is second to none. When he's not working with clients & presenting across Australia, Oceania, Southeast Asia and the Middle East, he's based at Latham Headquarters in Gladesville Sydney.

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